Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. We accept returns if the buyer pays shipping, but know the cost to mail it can often exceed the item's value. You can also return or exchange purchases at our Joy Thrift store in Hamtramck. Please email us with any questions before purchasing to help you make a good decision. We will respond within 48 business hours, M-F, 9 am to 5 pm.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@onenewhumanitycdc.org. Please note that returns will need to be sent to the following address: Joy Thrift, 10334 Joseph Campau, Hamtramck, MI 48212

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at shop@onenewhumanitycdc.org.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), holiday items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Most items we sell do not fit within these categories. 

Unfortunately, we cannot accept returns on gift cards.

Refunds Process

We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we've approved your return, please contact us at shop@onenewhumanitycdc.org. We use a different system in our store and online. If you return an item to the store, our employee will set it aside, and someone else will inspect and approve the return within 10 business days. In most cases, it happens the same day. If you'd prefer to exchange it for something in our store, please notify a retail associate, and they will let you switch it for something else of the same or lesser value.